TO ALL FUTURE CUSTOMERS!
I must address this again!
Please take notice that we will require a deposit or payment in full for some orders.
We will send you an invoice thru our square system. If invoice is not paid, then order is not confirmed. No exceptions. Its your responsibility to check on your order, and insure that invoice is not in your spam folder. Make sure we have your correct email address, and we will gladly resend invoice if there is a problem, to insure your order gets filled.
Cake Decorator is available mostly daily from 8 to 2:30 .
Hours will vary if special events and weddings are booked.
You can always text her at 408-981-9463 to make sure she is available, and on site to speak about any specific details for your order before you come.
All orders require a minimum of 24 hours.
We will try to accommodate last minute orders. Yes this means
less than 24 hours. Said that you will be subject to a minimum
rush fee of $50.00 based on the order. Why? Extra staff will be needed to complete your order.
For orders less than $100, payment is due in full once order is placed. For orders over $100, 50% of payment is due at time of order, and final balance is due upon pick up or upon delivery.
There will be no refund on any deposit made once an ordered is
taken, in person, by phone, email or text, no exceptions.
Why you ask?
All of our baked goodies are custom ordered by you, this mean
they are baked fresh once you order it. Lots of time, effort and planning is given to each and every order.
For Wedding Cake orders cancellation policy is as follows, If you
cancel your wedding, your deposit or any payment made is non
refundable, no exceptions. If you need to reschedule your wedding date due to unforeseen circumstances then we will accommodate
your new date subject to our availability, all efforts will be made.
Deliver or not to Deliver?
If you are unsure about your driving skills, then consider Ana's to deliver your beautiful creation. Ana's will not be responsible for any damage done to
cakes picked up by clients, after it leaves the bakery, ie: Tipping over b
ecause you were driving too fast, or taking hard turns, melting because heater was on high, losing its base because you slammed on the breaks,
sticking your finger in it! Cracking in half because you put it in the trunk. All attempts will be made to repair it, if time allows
and if decorator is available.
Delivery charges are as follows:
Free local delivery within a 5 mile radius from our shop. Further than that, will be a minimum of $10, and based on distance.
We are often asked?
"How much does one of your cakes cost?" The more intricate, extravagant the design and decoration the more labor intensive the cake, hence the higher the cake price. You will find this to be true not just with Ana's Creative Baking but with the majority of bakeries.We have to be creative in making cake often defy gravity and unique shapes. We are always looking for unique pans that will help us with a project. Hours and lots of planning, calculations, and engineering are devoted to extensive 3d cakes. These creations are one of a kind and we enjoy the challenge.